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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Business Requirements Analysis | 15% | - Analyze user and site communication needs - Determine collaboration and mobility requirements - Identify business objectives and drivers |
| Topic 2: Avaya Midsize Solution Portfolio | 20% | - IP Office platform architecture and features - Scalability and resiliency options - Licensing models and options - Deployment models: on-premise, hybrid, cloud |
| Topic 3: Unified Communications & Collaboration Design | 15% | - Integration with third-party systems - Voicemail and unified messaging design - Conferencing and collaboration applications - Mobility and remote worker solutions |
| Topic 4: Contact Center & Customer Experience Solutions | 10% | - Agent, supervisor, and reporting features - Contact Center Select architecture - Customer engagement design principles |
| Topic 5: Networking and Infrastructure Design | 20% | - VoIP and unified communications network design - LAN/WAN design and considerations - Security, survivability, and redundancy - QoS planning and bandwidth requirements |
| Topic 6: Solution Sizing and Bill of Materials | 15% | - System sizing and capacity planning - Complete bill of materials preparation - Hardware and software component selection - Licensing requirements and calculation |
| Topic 7: Implementation & Migration Planning | 5% | - Post-deployment validation and support - Migration approaches and risk mitigation - Deployment strategies and rollout planning |
Avaya Midsize Solution Design Sample Questions:
Refer to the Scenario: IT-FAC.
You plan to recommend that IT-FAC use the geo-presence feature to keep track of their security and maintenance personnel.
Which application and deployment option will provide this functionality?
- A. one-X Mobile Preferred using iOS or Android smartphones
- B. Avaya Communicator using iOS or Android smartphones
- C. Scopia Mobile using iOS or Android smartphones
- D. one-X Mobile Preferred using Windows smartphones
Correct Answer: A 🗳️
A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).
Which component Is used to create surveys In ACCS?
- A. Communication Control Toolkit
- B. Proactive Outreach Manager
- C. Orchestration Designer
- D. Outbound Campaign Management Tool
Correct Answer: D 🗳️
With the Avaya J100 Series IX IP phones, which feature requires PoE Class 2?
- A. The JBM24/JEM24 button module
- B. The J100 wireless module
- C. The color display
- D. The built-in volume boost
Correct Answer: C 🗳️
Your customer wants to edit the standard reports.
In addition to the Basic Avaya Call Reporting license, what is required to allow your customer to change some of the 50 standard reports?
- A. Custom reports
- B. Realtime
- C. Agent Dashboards
- D. Recording Library
Correct Answer: C 🗳️
To support cradle-to-grave reports for any call, what is the minimum IP Office configuration?
- A. Preferred Edition with VMPro and an IP Office CTI license
- B. Essential Edition with an external PC to run Avaya Call Reporting
- C. Preferred Edition with VMPro
- D. Essential Edition with an external PC to run Avaya Call Reporting and an IP Office CTI license
Correct Answer: D 🗳️
