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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. Good time management recommends that if you are busy and someone rings you then you should:

A) Answer the call and deal with it as you know you will eventually have to deal with it.
B) Ignore the phone call and let it ring.
C) Answer the phone and ask them to ring you later at a more convenient time.
D) Answer the phone and immediately and politely tell them that you are very busy and you will ring them back later.

2. A key customer exchange is when there are a number of:

A) Customers leaving a shop.
B) Customers talking to each other.
C) Customers entering a shop.
D) Important events in customer interactions.

3. Obtaining information from customers in order to be responsive to their needs and improving the overall customer experience is known as:

A) Customer feedback.
B) Customer responsiveness.
C) Sales targeting.
D) Mystery shopping.

4. Email communication is effective because it is:

A) Suitable for global markets.
B) Not possible to trace.
C) Expensive.
D) None of the above.

5. Which of the following is the most important reason for getting customer feedback:

A) To establish a customer database.
B) To improve sales.
C) To be seen to be responsive to customers.
D) To improve the overall customer experience.

Solutions: