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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Project Delivery and Implementation | 15% | - Solution deployment and operations - Implementation lifecycle and planning - Performance and scalability |
| Solution Architecture Fundamentals | 15% | - Customer Experience strategy and design - Architecture principles and methodologies |
| Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
| Integration and Extensibility | 25% | - Extensibility options and best practices - SAP Integration Suite - Data flow and system connectivity - SAP Business Technology Platform (BTP) integration |
| Customer Data and Governance | 15% | - Compliance and data privacy - Customer data management and identity - Data analytics and insights |
| SAP Customer Experience Portfolio Overview | 20% | - SAP Service Cloud - SAP Marketing Cloud / Emarsys - SAP Commerce Cloud - SAP Sales Cloud - SAP Customer Data Cloud |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. Which of the following is a feature offered by the SAP Integration Solution Advisory Methodology?
A) Providing a guided workflow to integrate SAP cloud solutions to on premise systems
B) Providing a technology-agnostic framework to define and execute an enterprise integration strategy
C) Developing ad hoc solution integration patterns
D) Limiting integration use cases and technologies to the defined standards
2. Your sales organization has requested a solution to support the sales process in SAP Sales Cloud with a risk-management application for the export business. The new risk-management application should be developed as a side-by-side application in the SAP Business Application Studio on SAP BTP.
Which one of the following options can be used?
A) SAP Cloud Applications Studio
B) SAP Build Apps
C) SAP Event Mesh
D) SAP BTP, Kyma runtime
3. Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.
A) Identity management
B) Access management
C) Policy-based access control
D) Delegated administration
E) Organizational management
4. You are executing the Recruit to Retire end-to-end process. Which activities do you need to perform in SAP SuccessFactors?
Note: There are 3 correct answers to this question.
A) Measure onboardings
B) Reimburse expenses
C) Assign employees to project tasks
D) Process work and life events of employees
E) Rank and select candidates
5. Which of the following subprocesses are part of the Recruit to Retire (total workforce management) process?
Note: There are 3 correct answers to this question.
A) External workforce
B) Avoid unplanned downtime
C) Guided buying
D) Travel to Reimburse
E) Hire to Retire
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: C,D,E | Question # 4 Answer: A,D,E | Question # 5 Answer: A,D,E |
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