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Salesforce Certified Field Service Consultant Sample Questions:

1. How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?

A) Use Map Report Layers.
B) Color code using Gantt Palettes.
C) Add the relevant field to the Field Set.
D) Create a Gantt Action to highlight.

2. A service technician at Ursa Major Solar handles yearly maintenancechecks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules fortechnicians?
Choose 2 answers

A) Group Nearby
B) Resource Schedule Optimization
C) Reshuffle
D) In-day Optimization

3. Universal Containers wants to prevent the lunch breakfrom interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?

A) Create Resource Absences every day.
B) Use appropriate Resource Operating Hours.
C) Use the Resource Availability Rule.
D) Create a recurring Service Appointment.

4. The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment iscancelled, which users will have visibility to the record?

A) Owner of Service Appointment and members of User Territory
B) Assigned Resources, Qwner of Service Appointment and members of User Territory
C) Assigned Resources, Owner of Service Appointment and members of Service Territory
D) Owner of Service Appointment and members of Service Territory

5. Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.
Which three data elements should a Consultant recommend tracking to support these requirements?
Choose 3 answers

A) Warehouse Locations
B) Mobile Locations
C) Inventory
D) Products Required
E) Products Consumed

Solutions: