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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Telephony, Channels, and Integrations | 20% | - SIP trunks, DID, and call control - Omnichannel configuration (voice, chat, email, messaging) - API usage, data actions, and third-party integrations |
| Topic 2: Genesys Cloud Architecture & Implementation Methodology | 20% | - Implementation lifecycle and best practices - Platform components and services - Telephony and networking fundamentals |
| Topic 3: Routing, Queues, and Interaction Flows | 25% | - Skills, languages, and routing strategies - Queue configuration and management - Architect flow design and deployment |
| Topic 4: Testing, Validation, and Troubleshooting | 15% | - Monitoring, logging, and diagnostics - Pre-go-live testing and validation - Common issues and resolution procedures |
| Topic 5: Account, User, and Security Configuration | 20% | - Authentication, security policies, and compliance - Organization and account setup - User creation, roles, permissions, and groups |
Genesys Cloud Certified Professional - Implementation Sample Questions:
1. Which button would you click to mute yourself when on a call?
A) Drop-down arrow
B) Phone with down arrow
C) Dialpad
D) Vertical bars
E) Microphone
2. What type of trunk would you create to connect to an AudioCodes Mediant gateway?
A) Network interface trunk
B) SIP phone trunk
C) WebRTC phone trunk
D) External trunk
3. What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?
A) Default Station configuration
B) IP Phone Templates
C) Managed IP Phones
D) Base Settings
4. Calling Name and Address can be overridden.
A) True
B) False
5. Which feature is used to share a document of size 1 GB size through chat?
A) Add web links
B) Workspace sharable link
C) Drag and Drop
D) Attach Button
Solutions:
| Question # 1 Answer: E | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B |
