Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

• Managed IP Phone Configuration and Templates
• Status Messages, Account Codes, and Wrap-up Codes
• Basics of Interaction Supervisor
• Introduction to ACD Tools
• Basics of Interaction Reporter
• Configuring Stations
• Introduction to PureConnect Application Suite
• Configuring Client Button and Queue Columns
• Overview of Interaction Center Business Manager
• Identify the components of the Interaction Administrator interface
• Security and Compliance Enhancements
• Managed IP Phone Network Provisioning
• Understand the configuration options available for ACD/Skills-Based routing
• Managing Licenses
• Using Response Management Libraries
• Configuring ACD
• Workgroups ACD Skills
• Overview of Client Templates
• Identify key configuration elements at the Default User, Role, Workgroup, and User level

Configuring Call Flows

• Recognize and use the files and storage structure used by the Interaction Attendant
• Publish, import, and export a new Interaction Attendant configuration
• Overview of Default Schedule
• Overview of Interaction Attendant user interface
• Overview of Custom Profiles
• Email Profiles
• Schedule Configuration
• Queue Operations
• Create and configure operations that comprise an Interaction Attendant menu
• Default Auto Attendant set of menus and operations
• Email Schedules
• Overview of Default Profile
• Structure of a Node
• Manage Voice Prompts
• Email Operations
• Standard Inbound Operations

Interaction Center Certified Engineer (ICCE) Bootcamp

• SIP Line Configuration
• Post Installation Configuration
• Licensing Users and Stations
• Configure Regionalization
• Log Viewer
• Configuring IC Switchover Process
• Understanding Lines and Groups
• Codecs
• Interaction Center Architecture
• Interaction Subsystems
• Interaction Center Platform Overview
• TroubleShooting
• Log Retrieval Assistant
• Database Server
• IC Licensing Overview
• Directory Server
• Configure Interaction Media Server
• Configure Line Groups
• Using Interactive Update Client
• SIP Proxy
• DID/DNIS Routing
• DNS Server
• WireShark Analyzer
• New License Generation
• IC System Manager
• Running Setup Assistant
• Configure SIP addresses
• DHCP
• Site Information
• Reporting Tables
• SIP Station Configuration
• Dial Plan
• Gateways Overview
• Interaction Center Security Methods
• Interactive Update Provider Overview
• IC Survey File
• Installing IC and Interaction Media Server
• License Management and Allocation

Difficulty in Writing of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

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Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification Path

You must get an idea of exactly what this certification is, before investing your valuable time, effort, or money in ICCE Certification. The demand and the need for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certified professionals are rapidly growing and so Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification is becoming more and more popular. Different types of online training sessions are provided such as Intellipaat 's online training sessions for the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification. It is instructor-led teaching by subject professionals working in major organizations. This style of training includes live sessions with the teacher, along with a forum where you can clear all your course-based doubts.

The following course is highly recommended as part of your preparation for the certification exam.

Courses Recommended:

• Configuring Call Flows
• Interaction Center Core Engineer (ICCE) Bootcamp
• Administering the CIC System

Genesys GE0-601 Exam Syllabus Topics: