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ITIL ITIL-4-Foundation日本語 Exam Syllabus Topics:
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ITIL 4 Foundation Exam (ITIL-4-Foundation日本語版) Sample Questions:
「フィードバックを繰り返しながら進歩する」という基本原則の一部として推奨されるのはどれですか?
- A. 目に見える成果を出すためのステップ数を減らす
- B. 計画確定後の変更を禁止する
- C. 行動を起こす前に全体の状況を詳細に分析する
- D. 作業を管理しやすい小さな単位に整理する
Correct Answer: D 🗳️
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あなたが指導原則であるところから始めて推奨されない活動はどれですか?
- A. 新しいプロセスの導入を検討する際のリスク管理の適用
- B. ソースデータを使用して、レポートで見つかった意図しないデータの歪みを回避する
- C. 有用性を評価する前に既存のプロセスを破棄する
- D. サービスの活動を観察および評価する際にサービスに精通していない人々を巻き込む
Correct Answer: C 🗳️
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ITIL の指針である「シンプルかつ実用的に保つ」を適用する良い方法は次のとおりです。
- A. 現在の状態から何も再利用しない
- B. 速いということは不完全という意味ではないことを理解する
- C. 簡単に実行できる方法を採用する
- D. 聴衆が聞き取れるように伝える
Correct Answer: C 🗳️
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マットインシデント管理に一時的なチームの協力が必要となる可能性が最も高い理由は何ですか?
- A. 顧客とユーザーにタイムリーなアップデートが提供されるようにする
- B. ユーザーが自力でインシデントを解決できるようにする
- C. 複雑または重大なインシデントを解決するため
- D. インシデントをサプライヤーまたはパートナーにエスカレーションするため
Correct Answer: C 🗳️
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改善イテレーションに取り組むとき、変化する状況でイテレーション活動が適切なままであることを保証するのに役立つ概念はどれですか?
- A. 直接観察
- B. 実用最小限の製品
- C. フィードバックループ
- D. 分析麻痺
Correct Answer: C 🗳️
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