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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Enable CLI tracking
B) Add the Client CLI information to the Incoming Call Route.
C) Enable Forced Account Code on the Incoming Call Rout created for the client CLI.
D) Add the ClI information to the Account Code.

2. After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

A) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
B) Upgrade Delta Server to the latest release using the IP Office Admin software.
C) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
D) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.

3. Which outcome can be prevented with a correctly designed multi-site SCN solution?

A) Compromised ACD routes
B) Oversubscribed voice Mail storage
C) Oversubscribed VMPro ports
D) Tromboned calls

4. Which item must be completed for an IP Office user to be counted in CCR as an agent?

A) User must be a member of a hunt group.
B) User must be defined as an agent in one-X Portal.
C) force Account Code must be checked on the user's Supervisor tab.
D) CCR Agent Must be checked on the user's Supervisor tab.

5. What is the maximum number of digital stations that would be supported on an IP500 chassis with three DS cards and a combo card?

A) 30
B) 24
C) 48
D) 32

Solutions: