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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. You are proposing Avaya IP Office TM to a regional provider of business telephony as a service.
Which of the following features should you highlight?

A) Avaya Call Reporting
B) IP Office Media Manager
C) Avaya IX TM Spaces
D) Cloud Operations Manager
E) Simplified Web Self-Administration

2. What features does Avaya Call Reporting provide, which Media Manager does not? (Select three.)

A) Customizable reporting
B) Real-time agent wallboards and dashboards
C) Complete and searchable call data
D) Basic call recording
E) Integrated video capture for agents and callers

3. Which of the following customer concerns are related to customer experience? (Select two.)

A) Bring Your Own Device (BYOD)
B) Contextual experiences
C) Simplifying management
D) Driving efficiencies
E) Customer Satisfaction

4. A customer inquires about deploying Avaya IP Office TM via the cloud to multiple sites, with each site having 30 to 50 employees.
Which Avaya IP Office edition would be used into meet this need as a cloud service?

A) Basic Edition
B) Essential Edition
C) Preferred Edition
D) Select Edition
E) Server Edition

Solutions: