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Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

1. What is the default maximum login time for a user in Cisco Extension Mobility?

A) 12 hours
B) 4 hours
C) 10 hours
D) 8 hours
E) 2 hours
F) 1 hour

2. Refer to the exhibit.

Refer to the exhibit. All phones are placed in the Internal_Pt partition. The CSS for all phones contains the partition Internal_Pt, and Vml.CSS contains the voice-mail hunt pilot. When a call is placed from extension 2001 to 2002, which statement is true?

A) The call will be blocked.
B) Extension 2002 will ring.
C) Extension 2002 will ring, and if the call is not answered, the call will match the translation pattern and then be forwarded to voice mail
D) Extension 2002 will ring, and if the call is not answered, the call will match the translation pattern and then be blocked.
E) The call will be answered by voice mail.

3. You have been advised by a TAC engineer to update the firmware of your Cisco IP Phones in your Cisco Unified Communications Manager cluster. You must update just one test phone initially in production to test the new firmware before you update the other production phones.
Which action allows this process without any down time to the other production phones?

A) Modify the DHCP server to make a new scope that includes only the new test phone.
B) Initialize a separate Cisco Unified Communications Manager Express device and use the built-in TFTP server to update the test phone with the same firmware on the Cisco Unified CM cluster.
C) Initialize a TFTP server outside the Cisco Unified CM cluster to replicate the new firmware from the Cisco Unified CM cluster to the test phone.
D) Install the new firmware in the TFTP server, keep the current load in the device defaults, and modify the phone load name in the phone configuration to use the recommended firmware version.

4. Refer to the exhibit. You have received a trouble ticket stating that calls to international numbers are failing. To place an international call, users dial the access code "9," followed by "011," the country code, and the destination number. After entering the debug isdn q931 command on the MGCP gateway, you have the user attempt the call again.

Based on the debug output, what is the most likely cause of this problem?

A) The gateway dial peer needs to prefix "011" to the called number so the PSTN knows this is an international call.
B) Cisco Unified CallManager is not stripping the access code before sending the call to the gateway.
C) The TON is incorrect.
D) The user's CSS does not permit international calls.
E) The circuit is not configured correctly or has a physical layer issue.

5. Which troubleshooting tool is the most effective in parsing the large traces of call setup on many Cisco IP Phones that are registered in a Cisco Unified Communications Manager cluster to just two Cisco IP Phones?

A) the Triple combo tool
B) sniffer filters
C) RTMT
D) DNA

Solutions: