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Apple OS X v10.8 Troubleshooting Sample Questions:

1. The AirPlay Mirroring feature in OS X Mountain Lion allows users to

A) Send files to anyone around you wirelessly via Wi-Fi
B) Join a game and play against friends using the game on anIOSdevice
C) Wirelessly send what is on their Mac screen to an HDTV with a supported Apple TV
D) Stream audio to an Airport Express base station

2. When looking at a Time Machine timeline, what visually indicates that a backup is a local snapshot rather than on a Time Capsule or backup disk?

A) Local snapshots will appear on the timeline along with regular backups, distinguished by different colors.
B) The backup timestamp is the only indication.
C) The local snapshot backup is badged with a home folder icon.
D) The backups will be in a section labeled "Local Snapshots.

3. A user tries to launch an app named "Dangerous" on OS X Mountain Lion and sees the following warning: "Dangerous" comes from an unidentified developer. Your security preferences are set to block installation of applications from unidentified developers." What can the user do to open the application?

A) Control-click or right click the icon of the app, select Open from the contextual menu or select 'Anywhere' under System Preferences > Security & Privacy > General > Allow applications downloaded from:
B) Open the Mac App Store preferences, then change the Application Security settings.
C) Delete the app and try downloading a fresh copy from the internet.
D) Contact the vendor of the app and ask them to send a product registration key.

4. Paolo is experiencing an issue with a VoIP application on his MacBook Pro with OS X Mountain Lion installed. He can't access Contacts from within the application, so he can't call his friend's mobile phone. Which would be the first troubleshooting step to perform?

A) Check that Paolo granted the VoIP application access to Contacts under System Preferences > Security & Privacy > Privacy.
B) Delete the application's preferences from /Users/Paolo/Library/Preferences.
C) Delete then reinstall the VoIP application.
D) Open the Disk Utility, choose the startup disk and repair disk permissions.

5. How would an OS X Mountain Lion user change the order of the network services, so that Wi-Fi is the first choice?

A) Select Wi-Fi as primary service in the Security & Privacy > Firewall settings.
B) Select "Set Service Order" in the Network preference pane's Action menu, then drag Wi-Fl to the top of the list.
C) Select Wi-Fi as the default network interface in the info tab of the Network Utility.
D) Set Wi-Fi as the priority network service in the Airport Utility preferences.

Solutions: