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IBM A2180-188 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Process Discovery & Scoping | 20% | - Process identification and prioritization - Business value and complexity assessment - Requirements gathering and documentation - Stakeholder management and alignment |
| Topic 2: Estimation & Project Planning | 20% | - Resource allocation and scheduling - User story definition and sizing - Risk assessment and mitigation - Effort estimation techniques |
| Topic 3: Governance, Deployment & Optimization | 18% | - Deployment strategy and environment readiness - Monitoring and performance measurement - Continuous process improvement - BPM governance framework |
| Topic 4: BPM Program Lifecycle & Methodology | 22% | - BPM Center of Excellence (CoE) setup - BPM solution lifecycle phases - Iteration and release planning - Agile and playback-driven methodology |
| Topic 5: Solution Delivery & Playback Management | 20% | - Playback session planning and execution - Development and testing coordination - Snapshot and version management - Feedback incorporation and scope control |
IBM Assessment: IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:
1. In the Playback 0 review session, the executive sponsor for BPM suggested adding a requirement to the business process not previously articulated. The executive sponsor would like to see the business requirement implemented by the next playback validation session. How should the program manager handle the previously unknown business requirement?
A) Proceed with Playback 1 and include the new requirement in the set of requirements for the development phase.
B) Explain to the executive sponsor that the requirement will be implemented in the next iteration.
C) Find the best time in the development effort when resources are available to insert the business requirement implementation.
D) Validate user story with process owner and schedule for a later iteration.
2. What are the primary challenges that business process governance addresses?
A) Bad relationships between business and IT, inconsistent results in delivering BPM value, and developing BPM skills within the organization.
B) Inconsistent decision making in selecting BPM projects, not meeting regulatory compliance goals, and automating labor intensive processes.
C) Developing BPM skills within the organization, adopting BPM methodology to the organization's needs, and gathering lessons learned from failed BPM projects.
D) Many processes, many BPM developers, and many BPM assets.
3. A novice BPM analyst is capturing user stories for a company's marketing campaign process. Which best practice should the program manager recommend to the BPM analyst?
A) Have the developers write user stories.
B) Focus on participants, their actions and sequence of activities.
C) Capture use cases only if they are simple.
D) Create a series of wire frame models.
4. A program manager is advising a new client who has begun analyzing process projects to determine which ones should be selected for their first BPM projects. The client presents the diagram below visualizing the projects in terms of their cost/complexity and the value to the company.
What should the program manager advise the client?
A) Consider appetite for BPM as a third axis in this analysis.
B) Immediately pursue projects in the B quadrant because of their high value.
C) Redo the business value analysis to ensure customer satisfaction was included.
D) Remove projects in C quadrant from the inventory because of high complexity and low value.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A |
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