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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Field Service Mobile App | 10% | - Explain how to use the Field Service mobile app to perform field service tasks - Demonstrate how to configure offline data and push notifications - Given a scenario, determine the appropriate configuration for the Field Service mobile app |
| Topic 2: Managing Work Orders | 23% | - Explain the work order lifecycle and applicable statuses - Given a scenario, configure work order processes, parameters, and field settings - Apply the appropriate product and price book configurations for a scenario - Distinguish between work order line item types and their usage |
| Topic 3: Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Topic 4: Inventory and Order Management | 10% | - Given a scenario, determine the appropriate settings for product item tracking - Distinguish between product items, product item transactions, and product requests - Explain the inventory and order management process |
| Topic 5: Asset and Maintenance Management | 5% | - Given a scenario, determine the appropriate asset management setup - Explain how maintenance plans and maintenance rules are used |
| Topic 6: Managing Resources | 16% | - Demonstrate how to use time off to manage resource availability - Explain the relationships between service territories, operating hours, and shifts - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) |
| Topic 7: Managing Scheduling and Dispatch | 28% | - Given a scenario, determine the appropriate dispatch and scheduling settings - Determine the appropriate optimization rules and service objectives for a scenario - Explain the usage of complex work and work capacity - Demonstrate how to use the dispatcher console - Explain the difference between global, local, and emergency scheduling |
| Topic 8: Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
When installing solar panels, technicians at Ursa Major Solar (UMS) use a liquid sealant to prevent rain and snow from penetrating roofs.To track the inventory and account for costs, the sealant comes in large barrel containers and has been added as a product to the priceBook. Installation jobs use a very small amount of sealant, so technicians will divide the large barrels into smaller sized containers to Avoid having to carry around so much product. What should the field service administrator consider to keep the inventory levels accurate?
- A. Create a different product record for each possible size since quantity must be a whole number.
- B. Ensure the unit of measure on the product and the product required record are the same.
- C. Utilize unit of measure or quantity on the product required since field service does not recognize both.
- D. Instruct the technicians to use the original barrel containers since smaller sizes cannot be tracked.
Correct Answer: B 🗳️
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The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher?
Choose 3 answers
- A. Select multiple Service Appointments from the list and bulk schedule them.
- B. Select a Service Appointment from the list and use the "Schedule" action.
- C. Select a Service Appointment from the list, use the "Candidates" action, and select the best time slot.
- D. Select a Service Appointment from the list, use the "Change Status" action and "Dispatch."
- E. Select a Service Appointment from the list, use the "Edit" action and allocate the Resource.
Correct Answer: A,B,C 🗳️
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Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.
Which configuration steps should a Consultant take to meet this requirement?
- A. Add the Work Order Line Items related list to the Work Order page layout and assign the layout to The Technician's profile.
- B. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through the Salesforce Field Service mobile app.
- C. Create a Report Chart that summarizes Work Order Line Items and add a link to the Service Appointment layout.
- D. Create a custom Visualforce page and add an external link in the Salesforce Field Service mobile app To view the page in the mobile browser.
Correct Answer: A 🗳️
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A customer wants to return a defective product instead of scheduling aService Appointment.
How should this product be tracked in Salesforce Field Service?
- A. Create a Return Order and Return Order Line Item.
- B. Create a Work Order and Work Order Line Itern.
- C. Create a Product Request and Product Request Line Item.
- D. Create a Return Order and relate it to the Product.
Correct Answer: A 🗳️
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Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. What are two ways a Consultant should track these inventory requirements in Salesforce? Choose 2 answers
- A. Products Required for Work Order Line Items
- B. Products Required for Service Appointments
- C. Products Required for Service Resources
- D. Products Required for Work Orders
Correct Answer: A,D 🗳️
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