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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Workspace Administration | 9% | - Configure workspace-level and org-level policies - Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace |
| Topic 2: User Lifecycle Management | 14% | - Manage user roles and admin roles - Configure user provisioning and deprovisioning - Configure single sign-on (SSO) and identity management - Handle user onboarding and offboarding |
| Topic 3: Security | 15% | - Manage DLP (Data Loss Prevention) and retention policies - Configure security policies and compliance settings - Monitor and audit workspace activity - Configure domain and IP restrictions - Enable multi-factor authentication (MFA) |
| Topic 4: Enabling Slack Success | 15% | - Use analytics and reporting to measure engagement - Drive organizational collaboration and productivity - Promote best practices and user adoption - Create help channels for user support |
| Topic 5: Fundamentals | 9% | - Understand Slack roles and responsibilities - Navigate the Slack Admin console - Differentiate between Slack plans and features |
| Topic 6: Channel & User Group Administration | 28% | - Manage user groups and channel permissions - Configure channel management policies - Convert public channels to private channels - Implement channel naming conventions and best practices - Manage default channels and required channels |
| Topic 7: App Administration | 10% | - Manage integrations and workflows - Understand Slack Connect for inter-organization collaboration - Manage app approvals and app directory - Configure app permissions and settings |
Salesforce Certified Slack Administrator Sample Questions:
Question 1
You're a Workspace Admin, and you want all new users to be added to several important channels when they first log in.
What should you do to ensure new users automatically join these channels?
(Select the best answer.)
A. Train managers to add their new hires to the important channels as part of the new employee onboarding process.
B. Create a workflow that sends a welcome message promoting the most important channels within your company to new users.
C. Post and pin all of the important channels in your #general channel for new users to see when they first log in to Slack.
D. Add important channels to your workspace's default channels.
Question 2
In which two scenarios would SCIM provisioning be the best method of adding users to a workspace? (Select the TWO best answers.)
A. You are the Slack admin for a multinational networking corporation and want users to have Slack accounts only if they plan to use the accounts.
B. Your pet food company works closely with a packaging supplier, and you want all employees of the companies to communicate seamlessly in Slack.
C. Your delivery company has multiple workspaces in its Slack Enterprise Grid plan for each of its subsidiaries, and you need to be able to assign users to specific workspaces.
D. You need to preserve all users' apps and integrations (bot users, slash commands, incoming webhooks, etc.) when they are deprovisioned.
E. Your environmental services company plans to launch Slack to all employees in a single day and sunset its former communication platform.
Question 3
Which of the following scenarios would best justify creating a channel in your company's existing workspace, rather than starting a direct message?
A. When there is a new line of business at your company
B. When you need to confirm meeting times
C. When a few questions need to be answered quickly
D. When you need to let your manager know you are not feeling well
Question 4
You're an Org Admin working on your Slack Enterprise Grid design. You expect a high volume of new workspace requests, and all requests will require admin review.
What should you do to manage this process?
(Select the best answer.)
A. Allow all users to request new workspaces, and manually route requests to the correct admin via direct message (DM).
B. Turn off the workspace request process, and create a private channel. Only add members who you want to request new workspaces.
C. Turn off the workspace request process, and require users to direct message (DM) their workspace admin.
D. Allow all users to request new workspaces, and route the requests into an admin channel where admins can action the requests as a team.
Question 5
What would be the expected behavior if a team member in Enterprise Grid is added to an IdP (Identity Provider) group with auto-provisioning enabled to a workspace?
A. The member would be automatically added to the new workspace unless it is a hidden workspace.
B. There will be no changes to the member's workspace list.
C. The member would be automatically added to the new workspace and would be unable to leave.
D. The member would be notified that they have a new workspace that they can join and would be unable to dismiss it until they have joined the workspace.
Solutions:
| Question 1 Answer: D | Question 2 Answer: C,E | Question 3 Answer: A | Question 4 Answer: D | Question 5 Answer: A |
