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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You will be supporting the discussion around approval policies for apps and external collaboration for a client that has been using Slack for three years. You need to identify the right people on the client side to be involved.
What is the best question to ask to better understand who should take part in the discussion?

A) Who are your Slack superusers?
B) Who is responsible for Slack policies & settings decisions?
C) Who leads your IT department?
D) Who is responsible for communication and learning decisions?

2. What are three actions a client should take when preparing for a grid migration?

A) Remove all apps from migrating workspaces.
B) Remove all guests from migrating workspaces.
C) Address duplicate usernames.
D) Disconnect Slack Connect channels.
E) Accept the migration invitation.
F) Ensure user emails match SSO.

3. You're working with a commercial retail client and you've almost finalized the grid design recommending four total workspaces: Sales, Marketing, Finance and a fourth Social workspace to connect all employees.
Towards the end of the session, the client voices the concern that Sales and Marketing teams will have a hard time collaborating on joint initiatives with this structure.
Which grid design recommendation can best help address their concern while maintaining the final grid design?

A) Create Sales and Marketing channels in the Social workspace since all employees are already a part of that workspace.
B) Encourage use of direct messages by Sales and Marketing team members to collaborate and move work forward.
C) Use multi-workspace channels to connect Sales and Marketing users and allow them to collaborate on joint projects.
D) Create a Sales and Marketing workspace for employees to collaborate on projects together.

4. You facilitated a Policies & Settings Session with your client and they restricted permissions for creating multi-workspace channels to Org Admins and Org Owners only.
An employee on the client's project team will be working with a business unit that has their own workspace within Enterprise Grid and wants to create a multi-workspace channel. They navigate to the #plz-admins channel and submit a workflow to request a multi-workspace channel be created. Once the request is placed in
#plz-admins, admins are responsible for assigning owners and following through with resolving the request.
How should the support model be structured so admins can most efficiently review and complete the employee's request?

A) Funnel all requests to a public channel for admins where they can coordinate ownership of each request.
B) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
C) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee to create the Slack Connect channel.
D) Send a request to their workspace admin through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.

5. You are designing a learning session for your client. Your client counterpart has asked that you ensure learners are able to use threads and emoji reactions while working in Slack.
Based on Slack's experiential learning approach, what is the best option to ensure your attendees are able to perform these activities after the session?

A) Ask your attendees to read about threading and emoji reactions in the Slack Help Center after the session.
B) Include a screenshot of threads and emoji reactions on your slides.
C) Test your attendees with multiple choice questions about threading and emoji reactions.
D) Set aside time in the session to practice threading and emoji reactions live.

Solutions: