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IBM Assessment: IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. A novice BPM analyst is capturing user stories for a company's marketing campaign process. Which best practice should the program manager recommend to the BPM analyst?

A) Have the developers write user stories.
B) Focus on participants, their actions and sequence of activities.
C) Capture use cases only if they are simple.
D) Create a series of wire frame models.

2. The BPM analyst, Process Owner and BPM program manager have created a list of user stories with point estimates. What do user story points measure?

A) The value of the user story.
B) An approximate, relative measurement of the development effort.
C) The priority of the user story.
D) The time in hours required to implement the user stories.

3. Key Performance Indicators (KPIs) are used by the process owner and stakeholders to:

A) reward participants for superior performance in the process.
B) measure the operations within a process.
C) determine the source of business data in the process.
D) notify stakeholders when a threshold is violated.

4. The following is an example of a user story: s a hiring manager, I need a web form to enter results of my interview with the candidate. If I decided not to hire the candidate, I need to email the?s a hiring manager, I need a web form to enter results of my interview with the candidate. If I decided not to hire the candidate, I need to email the recruiter so that he/she can call the candidate. If I decided to hire the candidate, I need to open an MS Word template and draft an offer for employment? What feedback should the program manager give on the user story?

A) It is a good user story because it leaves out all implementation details as to how the work will actually get done.
B) It is a good user story because it maintains a clear definition of what the hiring manager needs to accomplish and why.
C) It is poorly written user story because it documents what the user needs to do.
D) It is a poorly written user story because it specifies implementation details.

Solutions: