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Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Ideation and Prototyping | - Rapid prototyping and validation approaches - Design thinking principles |
| Topic 2: Stakeholder Alignment and Communication | - Communicating strategy and design outcomes - Facilitating cross-functional collaboration |
| Topic 3: Strategy Foundations | - Role of a strategy designer in Salesforce ecosystem - Understanding business context and customer strategy |
| Topic 4: Research and Insights | - Customer insights and data interpretation - Qualitative and quantitative research methods |
| Topic 5: Experience Design and Journey Mapping | - Customer journey mapping techniques - Service and experience blueprinting |
| Topic 6: Measurement and Iteration | - Defining success metrics and KPIs - Iterative design improvement cycles |
Salesforce Certified Strategy Designer Sample Questions:
1. In which phase of the Challenge Scoping process must researchers ask themselves the following question: What business, customer and social outcomes will this solution drive?
A) Identify measures of success and potential risk
B) Articulate the opportunity for design
C) Understand the need
D) Create a project plan
E) Establish the problem-solving approach
2. Of the following types of roadmaps, which one is used for displaying and ordering team initiatives and projects to be achieved to reach specific goals.
A) Portfolio Roadmap
B) Releases Roadmap
C) Features Roadmap
D) Strategy Roadmap
3. For the Discovery/Understanding phase fo the Strategy Design Research, the best tool to use is analogous research.
A) FALSE
B) TRUE
4. Are the motivations of the problem solver part of a perpetuating circle of exclusion with shuts out diverse people?
A) No
B) Yes
5. Which of the following is NOT an app development Model supported by Salesforce?
A) Package Development
B) Apex Development
C) Change Set Development
D) Org Development
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |
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