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SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. Where in the mobile app can a user add pictures'). Choose Two correct answers.

A) On a business partner
B) With a checklist
C) On a service call
D) In an expense

2. As a service planner, you are viewing the list of best-matching technicians. What information is displayed? Choose Two correct answers.

A) Work time pattern
B) Availability status
C) Booked assignments
D) Missing skills

3. You want to create a new smart form. Which fields can you define? Choose the correct answer.

A) Description, Category, Revision, Tag
B) Name, Description, Revision, Type
C) Description, Revision, Type, Tag
D) Name, Description, Category, Labels

4. The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.

A) You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.
B) By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.
C) The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.
D) The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not
E) The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.

5. Which of the following are typical Field Service Mobile App users? Choose the correct answer.

A) Managers
B) Dispatchers
C) Field Service technicians
D) Back-office workers

Solutions: