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HP HP2-N49 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP BSM Solution Overview & Value Proposition | 25% | - HP BSM architecture and core components - Business challenges and IT pain points - Aligning solutions to business outcomes |
| Topic 2: HP Operations Bridge & Infrastructure Management | 25% | - Service health and dependency mapping - Operations analytics and intelligence - Monitoring and event management |
| Topic 3: Application Performance Management (APM) | 25% | - Application diagnostics and root cause analysis - Integration with BSM platform - End-user experience monitoring |
| Topic 4: Selling Strategy & Customer Engagement | 25% | - Identifying decision-makers and stakeholders - Building value and ROI cases - Competitive positioning and differentiation |
HP Selling HP Business Service Management Solutions Sample Questions:
1. Which primary critical business challenges are faced by IT executives seeking solutions around Operations Analytics? (Select three.)
A) no consolidated search and investigation capabilities
B) no consolidated reporting
C) limited operational visibility
D) inability to do proactive monitoring
E) application quality issues
F) need to undertake vendor management consolidation
2. Which primary IT process benefits does the HP Infrastructure Management solution provide?
(Select three)
A) real-time compliance enforcement
B) silo busting
C) increased IT Network Operations Center efficiency
D) reduced down time and mean time to resolve (MTTR)
E) data analytics
F) application performance issues
G) management of physical and virtual environments
3. With which persona should a salesperson discuss centralizing infrastructure monitoring around a common tool set?
A) director of applications monitoring
B) director of performance testing
C) director of mobile applications
D) director of operations
4. Which HP Operations Bridge capability is defined as a "dynamic service model that allows you to map dependencies and relationships in real time"?
A) connecting multiple event management teams
B) model driven operations
C) model driven development and operations
D) dashboard consolidation
5. According to Gartner Research, which IT processes are vital when implementing a strongly integrated HP APM solution? (Select three.)
A) service ticket automation
B) storage usage
C) transaction profiling
D) user experience monitoring
E) application discovery and dependency mapping
F) virtual tracking
Solutions:
| Question # 1 Answer: A,D,E | Question # 2 Answer: B,C,D | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: C,D,E |
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