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IBM 000-188 Exam Syllabus Topics:

IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

Question 1

A company needs to speed up its hiring process. A proposal to accomplish this goal is modeled in the following BPD diagram and run against historical data with the Optimizer. The proposed process no longer waits for the background check to complete before putting the new hire into orientation and training.

What is the Service Level Agreement (SLA) that is key to optimizing this process?

A. Percentage of new hires that fail "Background Check".
B. Wait time on "Background Check".
C. Total time on "Facilitate New Hire's Orientation".
D. Percentage of new hires that pass "Probationary Review".

Question 2

A BPM program manager uses an agile playback methodology. Which one of the following is a bad practice for playback?

A. Having the Process Owner lead the playback.
B. Having SMEs perform activities in the process portal.
C. Demonstrating the flow with powerpoint and screenshots.
D. Scheduling playbacks every four to six weeks.

Question 3

In the Playback 0 review session, the executive sponsor for BPM suggested adding a requirement to the business process not previously articulated. The executive sponsor would like to see the business requirement implemented by the next playback validation session. How should the program manager handle the previously unknown business requirement?

A. Proceed with Playback 1 and include the new requirement in the set of requirements for the development phase.
B. Explain to the executive sponsor that the requirement will be implemented in the next iteration.
C. Find the best time in the development effort when resources are available to insert the business requirement implementation.
D. Validate user story with process owner and schedule for a later iteration.

Question 4

A program manager is helping an organization optimize their BPM development practices. After talking with the development leads of a number of projects, the program manager suspects that there is a lot of duplication of effort between the projects. What is the first thing the program manager should recommend to reduce this duplication of efforts?

A. Create a common taxonomy of BPM projects.
B. Create a catalog of service interfaces.
C. Create an enterprise model.
D. Create a centralized repository for all BPM artifacts.

Solutions: