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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Collaboration with Stakeholders | 23% | - Facilitate communication between business and technical teams - Build consensus on requirements and solutions - Manage stakeholder expectations and priorities - Conduct effective meetings and presentations |
| Customer Discovery | 17% | - Document business requirements and user stories - Identify business needs, pain points, and objectives - Conduct stakeholder interviews and workshops - Analyze current state and future state processes |
| User Story Development | 20% | - Break down epics into manageable user stories - Define acceptance criteria for user stories - Manage user story backlog and prioritization - Write clear and actionable user stories |
| Requirements Management | 23% | - Elicit and document functional and non-functional requirements - Prioritize requirements based on business value - Manage requirements traceability - Validate and verify requirements with stakeholders |
| Business Process Mapping | 17% | - Identify process gaps and improvement opportunities - Create process flow diagrams and documentation - Analyze impact of changes on stakeholders - Map current and future business processes |
Salesforce Certified Business Analyst Sample Questions:
Northern Trail Outfitters is starting a project to implement Service Cloud for the customer service department.
Which activity should be handled by a business analyst assigned to this project?
- A. Manage existing Salesforce applications and activities.
- B. Understand current business processes and document existing functionality.
- C. Work with Salesforce to purchase the necessary licenses.
Correct Answer: B 🗳️
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New interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst is mapping the process to document the overall lead creation process.
What should the process map look like?
- A. A simple process map that is high-level and covers key aspects
- B. A somewhat detailed process map that is easy to remember and self- explanatory
- C. A very detailed process map that is unambiguous and version controlled
Correct Answer: C 🗳️
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Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.
What should the BA do next?
- A. Start project work for the operations team.
- B. Include the operations team during discovery.
- C. Proceed with the sales team's project as planned.
Correct Answer: B 🗳️
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The Business analyst (BA) at Universal Container wants to improve the case process in Salesforce after feedback customer abut resolution time.
The BA tacks the user story, request details, and configuration changes in a repository.
What is a benefit of tracking user stories in this way?
- A. The development team can work parallel on the same requirement.
- B. Multiple project team members can make and view revisions.
- C. It links all changes to Salesforce metadata.
Correct Answer: B 🗳️
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In which of the following app markets CANT the Salesforce App be found?
- A. App Store
- B. AppExchange
- C. Google Play
Correct Answer: B 🗳️
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