78950X Exam Dumps - PDF Questions and Testing Engine
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Avaya 78950X Exam Syllabus Topics:
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NEW QUESTION 32
In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, a gray padlock next to a service may indicate which two conditions? (Choose two.)
- A. The service is in the process of shutting down.
- B. The service was disabled because it is not being used.
- C. The patches for that service are out of date.
- D. The service is not licensed.
Answer: C,D
NEW QUESTION 33
Which of the Avaya Contact Center Select (ACCS) Ignition Wizard configuration tasks is optional for a installations?
- A. IP Office
- B. Security Settings
- C. Licensing
- D. Multimedia
Answer: A
NEW QUESTION 34
From the Avaya Contact Center Select (ACCS) Dashboard, which selection is made to view the status of the IP Office connection?
- A. Contact Center Multimedia
- B. Contact Center Server Configuration, SIP, Network Settings
- C. SIP Gateway Monitor SGM client
- D. System Control and Monitor Utility
Answer: B
NEW QUESTION 35
Which three skillset configuration data sets are parts of the sample data provisioned with Avaya Contact Center Select (ACCS)? (Choose three.)
- A. Outbound_Skill1
- B. Skill2
- C. VM_Skill1
- D. OB_Skill1
- E. Email_Skill1
Answer: B,C,D
NEW QUESTION 36
What is the function of the Data Synchronization process?
- A. It Is used by the Avaya Contact Center Select (ACCS) system to pull agent data from the IP Office.
- B. It is used by IP Office to pull agent data from the Avaya Contact Center Select (ACCS) system.
- C. t is used by IP Office to push agent data to the Avaya Contact Center Select (ACCS) system.
- D. It is used by the Avaya Contact Center Select (ACCS) system to push agent data to the IP Office.
Answer: A
NEW QUESTION 37
What is the correct URI format for a controlled directory number 3200?
- A. sip:3200.sip.avaya.com
- B. sip:[email protected]
- C. 3200@sip:avaya.com
- D. sip:3200@sip:avaya.com
Answer: D
NEW QUESTION 38
Which statement about the Orchestration Designer Treatment block is true?
- A. It is used to connect the caller to voice mail.
- B. It is used to play music to the caller.
- C. It is used to offer the caller a selection prompt.
- D. It is used to play re-assurance messages to the caller.
Answer: A
NEW QUESTION 39
Where are the media files that provide music and recorded announcements to contact center applications stored?
- A. The Avaya Contact Center Select (ACCS) contact center system
- B. The Avaya Aura Media Server (AAMS) dedicated for Avaya Contact Center Select (ACCS)
- C. The Avaya Aura Media Server (AAMS) from Communication Manager (CM)
- D. The IP Office voice mail system
Answer: A
NEW QUESTION 40
Which two statements about Campus Business Continuity are true? (Choose two.)
- A. The active and standby Avaya Contact Center Select (ACCS) servers are in different network subnets and/or campus locations.
- B. To support Business Continuity resiliency, the Avaya Contact Center Select (ACCS) agents must each have an associated Windows domain user account in the same Windows domain as the active and standby servers.
- C. The active and standby servers must be in the same location and network subnet using static IP addresses.
- D. The active and standby Avaya Contact Center Select (ACCS) must be visualized on the same VMware host servers.
Answer: D
NEW QUESTION 41
Which statement is true about the Avaya GREP tool?
- A. It is only used during the installation phase and should not be used on an active server.
- B. It should only be used on an active system to capture real-time events.
- C. It should be used on a PC to search log files that have been downloaded from Avaya Contact Center Select (ACCS).
- D. It is only used to report on SIP related messages during low traffic periods.
Answer: B
NEW QUESTION 42
A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.
Which CCMM tool provides this functionality?
- A. The E-mail Manager
- B. The Multimedia Contact Manager
- C. The CCMA
- D. The outbound campaign Management Tool
Answer: C
NEW QUESTION 43
Which three statements about Avaya Contact Center Select (ACCS) Software Appliance deployment are true? (Choose three.)
- A. ACCS Release 7.1 software is available as an Open Virtual Appliance (OVA) file.
- B. The WebLM server Host ID is obtained from https;//weblm IP address:52233/WebLM/index.jsp
- C. WebLM OVA must deployed with the Disk Format - Thick Provision Lazy Zeroed.
- D. It consists of Avaya Aura Media Server OVA and Avaya WebLM OVA,
- E. The ACCS software appliance is supported only on ESXI 6,7 virtualization environments.
Answer: C,D,E
NEW QUESTION 44
Which two parameters does the Avaya Aura Media Server (AAMS) default locale setting control? (Choose two.)
- A. The language for the User Interface
- B. The locale used for default prompts and announcements
- C. The keyboard requirements
- D. The locale of ringback that can be played by Avaya Contact Center Select (ACCS) scripts
Answer: A,B
NEW QUESTION 45
Which type of application variables are used to reference the sample prompts?
- A. LANGUAGE type variables
- B. RAN type variables
- C. MUSIC type variables
- D. STRING type variables
Answer: D
NEW QUESTION 46
Which two tools are used to configure the email servers In Avaya Contact Center Select (ACCS)? (Choose two.)
- A. The Configuration component of the ACCS Launchpad
- B. The ACCS Ignition Wizard
- C. The outbound component of the ACCS Launchpad
- D. The ACCS Multimedia administration component
Answer: B,D
NEW QUESTION 47
Avaya Contact Center Select (ACCS) uses the TAPI-D Interface to monitor and control the agent endpoint in the IP Office platform. The ACCS solution needs to provide a secure password to use the TAPI-D link.
Which password is required?
- A. Agent Login ID password
- B. ACCS Administrator password
- C. CCMA Login ID password
- D. IP Office System password
Answer: C
NEW QUESTION 48
Which statement about the value of a global variable Is true?
- A. It can be changed during a call if It is flagged as a wild variable.
- B. It can only be changed in the variable editor.
- C. It can only be changed by deleting and re-entering it.
- D. It can be changed during a call using the assign command in a script.
Answer: C
NEW QUESTION 49
To reduce implementation time, the partner has prepared the customer/partner supplied server in advance, and plans to complete the configuration at the customer's site. The partner has pre-installed Windows, and the Avaya Contact Center Select (ACCS) software, but without running the ignition Which deployment type does this represent?
- A. Trunkey option
- B. DVD option
- C. Hardware Appliance option
- D. Software Appliance option
Answer: A
NEW QUESTION 50
In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, which steps will allow an individual service to be stopped and started?
- A. Enter the advanced password, right click on the service and select end process.
- B. Enter the advanced password, right click on the service and select restart.
- C. Right click on the service and select restart.
- D. Right click on the service and select reboot.
Answer: B
NEW QUESTION 51
A call variable is useful because of which two characteristics? (Choose two.)
- A. They can be changed from call variable to global variable during a call session.
- B. Their values can be changed during a call session to serve as a collector for caller entered information.
- C. They can be assigned a range of values when they are created in the variable editor.
- D. Only call variables of type Integer can be used as wild variables.
Answer: B,C
NEW QUESTION 52
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