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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A) Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
B) ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
C) MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
D) Tape backup is called CMSADM, while network backup is referred as Maintenance.

2. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
B) Write permission to the System Setup feature and write permission to UNIX.
C) Log in as a CMS administrative user and execute the paaswd command for that user.
D) Log in as root and execute the password command for that user.

3. Which two statements about CMS and CM connectivity are true? (Choose two)

A) The switch can have a direct-connect to the CMS
B) If the switch uses a CLAN card, the switch must be direct-connected to the CMS
C) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
D) The switch and CMS can he connected through a network.

4. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A) 135.9.86.54 192.168.2.2
B) 135.9.86.54 135.9.86.58
C) 192.168.2.3 192.168.2.2
D) 135.9.86.54 135.9.56.56

5. Which communication manager option on the communication manager gives the customer call centre capabilities?

A) Automatic Call Distribution (ACD)
B) Least Occupied Agent (LOA)
C) Best Service Routing (BSR)
D) Expert Agent Selection (EAS)

Solutions: