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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

Question 1

What are two primary outputs of the GPR comparison test result dashboard?
(Choose two)
Response:

A. Agent shift adherence
B. Outcome uplift percentage
C. Queue-level performance metrics
D. Forecast accuracy deviation

Question 2

Which routing method distributes interactions based on the longest time since the agent last handled an interaction?
Response:

A. Last Agent Routing
B. Standard Routing
C. Most Idle Routing
D. Predictive Routing

Question 3

Which two improvements should you look for after enabling GPR?
(Choose two)
Response:

A. Agent downtime metrics
B. Increase in wait time
C. Reduced call abandonment rate
D. Higher outcome success rate

Question 4

What are two purposes of creating segments in GPE?
(Choose two)
Response:

A. Limit bot escalation
B. Trigger real-time messages
C. Group visitors based on behavior
D. Track agent idle time

Question 5

Running a benefit assessment incurs no cost.
(True/False)
Response:

A. True
B. False

Solutions: