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Microsoft AB-620 Exam Syllabus Topics:

Section	Objectives
Topic 1: Governance, Security, and Compliance	- Environment management in Power Platform - Data protection and responsible AI practices - Managing access control and authentication
Topic 2: Plan and Design Copilot Studio AI Agents	- Selecting Copilot Studio capabilities and architecture approach - Requirements analysis for AI agent solutions - Designing conversation flows and agent behavior
Topic 3: Build and Configure AI Agents in Copilot Studio	- Using generative AI and prompt engineering in Copilot Studio - Creating and configuring copilots and topics - Configuring actions, plugins, and connectors
Topic 4: Integrate External Systems and Data Sources	- Using Power Automate for workflow orchestration - Connecting Azure services and APIs - Integrating Dataverse and Power Platform components
Topic 5: Deploy, Monitor, and Optimize AI Agents	- Publishing and deploying copilots - Iterative improvement and lifecycle management - Monitoring performance and analytics

Microsoft Designing and Building Integrated AI Agent Solutions in Copilot Studio Sample Questions:

1. An agent calls a flow that intermittently produces unexpected results during execution.
The agent behaves inconsistently.
You need to investigate agent flow executions to diagnose the issue.
Which two actions should you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A) Update the flow trigger definition.
B) Review flow analytics summary.
C) Increase the connector timeout.
D) Inspect failed run details.
E) Review flow run history.
F) Check the Error column in the Activity tab.

2. Drag and Drop Question
A company integrates an MCP service that exposes ticket-management operations.
The MCP service requires authenticated requests and exposes multiple callable operations that must be selectively governed for agent use.
To meet the business needs, the MCP configuration must meet the following requirements:
- Only the allowed capabilities must be callable during conversations.
- Requests must succeed without embedding credentials in topic steps.
- The agent must be configured to send requests to the correct backend.
You need to configure MCP tools for the agent.
Which setting should you configure for each requirement? To answer, move the appropriate settings to the correct requirements. You may use each setting once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content NOTE: Each correct selection is worth one point.

3. Drag and Drop Question
A team is preparing to assess an agent in Copilot Studio before expanding access to additional users.
The team requires an evaluation that provides controlled, repeatable, and consistently measured test runs.
The evaluation must:
- Be triggered directly by the team to control when testing occurs.
- Determine success based on clearly established acceptance criteria.
- Rely on a predefined source that ensures consistency across repeated
runs.
You need to configure the evaluation to meet the requirements.
What should you configure? To answer, move the appropriate configurations to the correct evaluation requirements. You may use each configuration once, more than once, or not at all.
You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

4. You create a test set in Copilot Studio to evaluate an agent that answers policy questions and retrieves data from connected knowledge sources.
You run the evaluation and review the following result for one test case:
- Expected response: Digital products are non-refundable after
download.
- Actual response: Digital products cannot be refunded once downloaded.
- Result: Pass
- Score: 0.92
- Reasoning: The actual response semantically matches the expected
response.
- Knowledge sources used: RefundPolicy_KB
- Tools invoked: None
You need to determine whether additional corrective action is required based on the evaluation results.
Which two actions should you perform? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A) Confirm that the connected knowledge source is functioning as expected.
B) Modify the test case because the response is not an exact match.
C) Investigate external tool configuration for this test case.
D) Rerun the evaluation because the score is below 1.00.
E) Accept the result because semantic matching is sufficient for a passing evaluation.

5. Drag and Drop Question
A solution containing an agent in Copilot Studio is deployed to multiple environments that require different configuration values.
Configuration values must vary by environment without modifying the solution contents.
Configuration values must meet the following requirements:
- Allow values to be set during import.
- Exclude values from the agent definition.
- Run a dedicated agent instance for each individual environment.
You need to associate each requirement with the configuration approach.
What should you configure for each requirement? To answer, move the appropriate configurations to the correct requirements. You may use each configuration once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.