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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. In order to effectively implement ___________ you must be able to aggregate line items from individual orders to send to suppliers and then separate them out again for customer fulfillment.

A) cross-channel order management
B) supply chain visibility
C) social marketing
D) store operations

2. Smarter Commerce is focused on which of the following 3 dimensions with respect to the customer?

A) Customer demographics, customer geography, customer affluence.
B) Customer potential, customer transaction capture, customer fulfillment.
C) Customer insight, customer value strategy, customer & partner engagement.
D) Customer returns, customer purchases, customer order changes.

3. Which of the following is NOT a benefit delivered in the context of the Case Management Solution of the 'Service' Offerings?

A) A case worker has all the information needed to improve case outcomes and optimize decisions
B) A case worker can skip the customer feedback and get directly to focus on the problem at-hand
C) Deliver case workers the solution in a fraction of time of other approaches
D) Integrated analytics help organizations understand the impact of case loads.

4. Which of these provides shopping flow optimized for smart phones, eMarketing spots tailored to mobile users and cross channel shopping/fulfillment capability?

A) Mobile shopping studio.
B) Commerce light.
C) Mobile framework.
D) Mobile starter store.

5. Smarter Commerce will help to transform which phases of the commerce cycle?

A) Marketing, Socializing, Prospecting, Closing
B) Buy, Market, Sell, Service
C) Order Capture, Order Cross-sell, Order Fulfillment, Order return
D) Assortment Management, Stocking, Space Management, Inventory Allocation

Solutions: