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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 明確に定義されたプロセスには何を含める必要がありますか?

A) 統計的サポート
B) 期待される結果
C) タイムライン
D) 機能

2. IT インフラストラクチャ内の関係を登録するのはどのプロセスですか?

A) 構成管理
B) 資産管理
C) 変更管理
D) リリース管理

3. サービス管理計画におけるサービス管理の範囲は何によって定義されますか?

A) インフラストラクチャのサイズ
B) サービスの場所
C) スタッフ数
D) 実行される特定のプロセス

4. 変更は IT 要素の変更につながります。
変更される要素を最もよく表す用語は次のうちどれですか?

A) 構成アイテム
B) サービス
C) 導入されたインフラストラクチャ
D) 開発されたアプリケーション

5. サプライヤー X 継続のサービス デスクも同じインシデント レポートを受け取ります。これは、クライアント/サーバー アプリケーションの最新バージョンに関係します。以前のバージョンを再インストールすると、問題は発生しなくなります。原因はまだ特定されていないため、サプライヤーは顧客に対し、問題が発生した場合は旧バージョンを一時的にインストールするよう助言することにした。
このアドバイスはどのような例ですか?

A) 回避策
B) 問題
C) 既知のエラー
D) 変更リクエスト

Solutions: