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ICDL ISEB-ITILV3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IT Service Lifecycle | - Continual Service Improvement
|
| Topic 2: Roles, Functions and Processes | - Service management roles
|
| Topic 3: Introduction to ITIL and Service Management | - Purpose and Scope of ITIL
|
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