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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Cisco provides a CTI OS Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?

A) to size the visible network that is required between the CTI OS server and the Peripheral Gateway
B) to size the private network that is required between the two CTI OS servers
C) to size the visible network that is required between the CTI OS server and the remote agent CTI OS desktops
D) to size the visible network that is required between the CTI OS server and the call router

2. Which function is not provided by the Cisco Gatekeeper software in a Cisco Unified Contact Center Enterprise deployment?

A) to control bandwidth utilization in a Cisco Unified Contact Center Enterprise multisite centralized call-processing deployment
B) to provide a GKTMP interface to a Cisco Unified ICM solution
C) to register H.323 endpoints and associate them with specific dialed numbers
D) to provide CAC in a Cisco Unified Contact Center Enterprise multisite distributed call-processing deployment

3. When a Cisco Unified Contact Center Enterprise agent transfers a call to another agent on a different Cisco Unified Communications Manager cluster, what is the impact if the agent dials the phone number of the second agent directly to perform the transfer?

A) The second agent will not get screen pop data about the call.
B) The caller will not hear queue music during the transfer.
C) The different call leg records will be linked in the Cisco Unified Contact Center Enterprise database Termination Call Detail Variable Table.
D) The second agent will not be able to perform a secondary transfer of the call.

4. With the Cisco Unified Contact Center Enterprise Outbound Option 8.0, how many dialer ports are supported per SIP Dialer?

A) 3000
B) 192
C) 96
D) 1500

5. When sizing the Cisco Unified Communications Manager cluster in a Cisco Unified Contact Center Enterprise solution with the Cisco Unified IP IVR, which factor must be taken into account?

A) the maximum number of concurrent agents in the Cisco Unified Contact Center Enterprise system
B) the number of dialed numbers configured in the Cisco Unified Contact Center Enterprise Call Router
C) the maximum number of concurrent calls in progress in the Cisco Unified IP IVR, serviced by CTI ports
D) the number of Run VRU script nodes executed by the Cisco Unified Contact Center Enterprise routing script once the call is terminated in the Cisco Unified IP IVR
E) the total number of CTI route points, CTI ports, and BHCAs associated with the Cisco Unified IP IVR

Solutions: