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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competency 5: Capacity Planning and Facility Layout | - Location analysis and decisions - Capacity planning strategies - Facility layout types (process, product, cellular, fixed-position) |
| Competency 6: Production Planning and Scheduling | - Theory of Constraints (TOC) - Material Requirements Planning (MRP) - Aggregate planning - Master Production Schedule (MPS) - Just-in-Time (JIT) and Kanban systems |
| Competency 1: Operations Management Fundamentals | - Product and service design - History and evolution of operations management - Operations strategy and competitive priorities |
| Competency 2: Quality Management | - Quality management philosophies (Deming, Juran, Crosby) - Total Quality Management (TQM) - Malcolm Baldrige National Quality Award criteria - Cost of quality (prevention, appraisal, internal/external failure) |
| Competency 7: Forecasting | - Quantitative forecasting methods (moving averages, exponential smoothing) - Qualitative forecasting methods - Forecast accuracy measures |
| Competency 3: Process Improvement and Problem Solving | - Cause-and-effect diagrams (fishbone diagrams) - Statistical Process Control (SPC) - Lean operations and waste elimination - Plan-Do-Study-Act (PDSA) cycle - Six Sigma methodology |
| Competency 4: Supply Chain Management | - Logistics and distribution - Supply chain design and strategy - Inventory management - Sourcing and procurement |
WGU Operations Management (C215, VDC2) Sample Questions:
Question 1
Which two capacity measurement concepts should a firm consider when conducting a location analysis?
Choose 2 answers
A. Proximity to sources of supply
B. Building employee relations
C. Throughput time
D. Site considerations
Question 2
Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?
A. Enhance competition; understand consumer preferences; maintain communication with operations
B. Baseline for managing quality process; investment in preventative costs; budgeting
C. Reward employees; motivate staff performance; manage operations planned changes
D. Review and recommend product changes; satisfy customer needs; open communication
Question 3
Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark?
A. Output / input
B. Time a resource is used / time a resource is available
C. Throughput time / value-added time
D. Actual output / standard output
Question 4
Which type of aggregate plan is preferable when a company produces custom or special purpose equipment, one-of-a-kind items, or highly perishable products?
A. A modified sales and operations plan
B. A hybrid aggregate plan
C. A chase aggregate plan
D. A level aggregate plan
Question 5
A company suddenly finds demand has increased to 140% of its previous capacity. It has been able to hire only a fraction of the employees previously laid off, and a warehouse fire destroyed 80% of its inventory.
Which two options does the company have to rapidly meet the new demand?
Choose 2 answers
A. Hire temporary workers
B. Hire and train new full-time employees
C. Subcontract a portion of production capacity
D. Build new production facilities
Solutions:
| Question 1 Answer: A,D | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: C | Question 5 Answer: A,C |
