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Avaya 33820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Design Considerations | - Implementation strategy
|
| Avaya Call Center Elite Fundamentals | - Routing and call distribution
|
| Elite Multichannel Solution | - Multichannel contact handling
|
| Integration and Connectivity | - Protocols and interoperability
|
| Avaya Aura Architecture Overview | - Call center infrastructure design
|
| Reporting and Administration | - System administration
|
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)
- A. All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
- B. Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
- C. Elite Multichannel 6.6 supports WebLM Release 6.x.
- D. Elite Multichannel 6.6 uses SSLv3
Correct Answer: A,B 🗳️
A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to fairly distribute agent-bound calls among multiple sites by using Avaya Intelligent Customer Routing (ICR).
When there are multiple Communication Manager (CM) systems, what allows ICR to connect to the PSTN and CM with Call Center Elite systems via SIP?
- A. Avaya Oceana®
- B. Avaya Aura® Media Server
- C. Avaya Aura® Session Manager
- D. Avaya Session Border Controller
Correct Answer: C 🗳️
A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)
- A. SIP
- B. EC500
- C. PRI
- D. CTI
Correct Answer: A,D 🗳️
A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.
Based on these requirements, which solution would you recommend to the customer?
- A. Avaya Intelligent Customer Routing
- B. Avaya Aura® Elite Multichannel
- C. Avaya Aura® Call Center Elite
- D. Avaya Proactive Contact
Correct Answer: C 🗳️
Avaya enabled the automated installation of the Avaya OneCloud™ ReadyNow software. With each ReadyNow Solution, Avaya is delivering a pre-built golden image which includes the Avaya Virtual Machine applications or services.
Additionally, which program Is leveraged to automate the implementation of network, firewalls, and security container?
- A. Avaya Maestro
- B. vCenter Manager
- C. Avaya Update Manager
- D. Capacity Planner
Correct Answer: A 🗳️
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